Privacy Policy

Last updated: January 2025

1. Information We Collect

Account Information

• Name, email, phone number
• Business details for hostel owners
• Payment information (processed securely by Razorpay)

Hostel Listings

• Hostel details, photos, amenities
• Location and contact information
• Pricing and availability

Usage Data

• Pages viewed, search queries
• Device and browser information
• IP address and location (approximate)
• Analytics and performance data

2. How We Use Your Information

• Provide and improve the Service
• Process payments and subscriptions
• Send service updates and notifications
• Personalize search results
• Analyze usage and optimize performance
• Prevent fraud and abuse
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Supabase (database), Cloudflare (hosting), Razorpay (payments)
• Hostel Owners: When you inquire about a hostel
• Students: Public hostel listing information
• Legal: When required by law or to protect rights

4. Data Security

We use industry-standard security measures including encryption, secure servers, and access controls. However, no method is 100% secure.

5. Your Rights

• Access: Request a copy of your data
• Correction: Update incorrect information
• Deletion: Request account deletion
• Portability: Export your data
• Opt-out: Unsubscribe from marketing emails

6. Cookies and Tracking

We use cookies for authentication, preferences, and analytics. You can control cookies through browser settings.

7. Data Retention

We retain data as long as your account is active or as needed for legal compliance. Deleted data is removed within 30 days.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from minors.

9. International Transfers

Data is stored in India. By using the Service, you consent to data transfer and processing in India.

10. Updates to Policy

We may update this Policy. Significant changes will be notified via email or platform notice.

11. Contact Us

For privacy questions or to exercise your rights: privacy@findhostel.dormico.in